SmallBizGenius Analysis
The Company Store is a retailer specializing in bedding, bath items, and home decor. While many customers praise the quality and design of The Company Store's products, some report issues with order fulfillment and customer service responsiveness.
Category Breakdown
Scores based on analysis of 288 recent reviews
Product Quality
8.5/10Many reviewers consistently praise the high quality of The Company Store's products, particularly their sheets, comforters, and quilts. Customers frequently mention the softness, durability, and overall craftsmanship of the items they purchase, often highlighting specific materials like Pima cotton and sateen.
65 reviews mention thisCustomer Service
5.5/10Customer service experiences are mixed, with some reviewers praising helpful and knowledgeable representatives, while others report issues with slow response times, difficulty obtaining refunds, and unfulfilled orders. Some reviewers specifically mention a decline in customer service quality since Home Depot acquired the company.
25 reviews mention thisShipping & Delivery
6.8/10While some customers report fast and timely delivery, especially during sales, others have experienced delays and issues with order fulfillment. Several reviewers mention backorders and long processing times, leading to frustration and order cancellations.
20 reviews mention thisReturns & Refunds
4.5/10A recurring complaint revolves around the difficulty and length of time it takes to receive refunds for returned items. Some customers report waiting weeks for their refunds to be processed, even after the returned items have been received by The Company Store.
15 reviews mention thisWebsite Experience
7.8/10Several reviewers appreciate the user-friendly website, noting that it is easy to navigate and provides clear product descriptions. Customers also like the ability to order items a la carte, rather than being forced to buy complete sets.
10 reviews mention thisPros & Cons
What Customers Love
"I love everything that I buy from Company Store. I am very picky about quality and value of a product, so I am quite selective with my choices. I’m never disappointed with what I receive."
"I had a hard time finding a quilt to match my guest room colors until I discovered your store. I can’t express how much I LOVE the one I bought!"
"Your website was user friendly."
"I also really appreciate being able to order a la carte and not be forced into buying shams we didn't need!"
"Helpful customer services representatives were able to answer all of my questions about down comforters and even make recommendations based on my requirements."
Common Complaints
"The company store has stunning sheets of high quality. But the experience of getting a refund is terrible."
"I ordered two duvet covers on November 27th and was charged for the order on December 1st. It's December 25th and the order tracking system still lists my order as pending approval. No excuse for taking this long."
"Since Home Depot purchased The Company Store, I have seen the quality of customer service diminish."
"I ordered some sale merchandise and the order showed an addition discount. However, when I saw the confirmation copy I was charged the higher price."
"I have bought and loved the nightshirts you sell, and when I got an email about a sale, I bought two. They are several inches longer than the originals."
Common Questions About Thecompanystore
Answers derived from customer review patterns
Is Thecompanystore legit and trustworthy?
The Company Store is a legitimate retailer that has been in business for many years and is now owned by Home Depot. While many customers report positive experiences with product quality and selection, a significant number have raised concerns about order fulfillment, shipping delays, and customer service responsiveness. Some reviewers report difficulties in obtaining timely refunds and inconsistent communication. Therefore, while The Company Store is a real company, potential customers should be aware of the reported issues before making a purchase.
Based on 45 reviewsDoes Thecompanystore have good customer service?
Customer service experiences with The Company Store appear to be inconsistent. Some reviewers praise the helpfulness and knowledge of customer service representatives, citing positive experiences with resolving issues and answering questions. However, a larger number of reviewers report negative experiences, including slow response times, difficulty getting in touch with representatives, and unresolved issues with orders and refunds. Several reviewers specifically mention a decline in customer service quality since the company was acquired by Home Depot, suggesting that service levels may have deteriorated in recent years.
Based on 25 reviewsIs Thecompanystore worth it for small business?
Whether The Company Store is worth it for a small business depends on the specific needs and priorities of that business. If a business prioritizes high-quality bedding and bath products and is willing to potentially tolerate some delays in shipping or inconsistent customer service, The Company Store may be a viable option. However, businesses that require reliable and timely order fulfillment, along with responsive customer support, may want to consider alternative suppliers. The reported issues with refunds and order processing could be particularly problematic for businesses that need to manage their cash flow efficiently.
Based on 30 reviewsWhat is Thecompanystore's return policy like?
The reviews suggest that while The Company Store accepts returns, the refund process can be slow and problematic. Several customers report waiting weeks for their refunds to be processed, even after the returned items have been received by the company. Some reviewers also mention difficulties in getting clear information about the status of their refunds or in resolving discrepancies with the refund amount. This suggests that while returns are accepted, the overall experience may not be smooth or efficient.
Based on 15 reviewsWhat kind of products does Thecompanystore specialize in?
The Company Store specializes in bedding, bath items, and other home textiles. Reviewers frequently mention the quality of their sheets, comforters, quilts, pillows, and shower curtains. The company is particularly known for its cotton products, including Pima cotton and flannel sheets, as well as its down comforters and alternative down options. The Company Store also offers a variety of colors, patterns, and styles to suit different tastes and decor preferences.
Based on 20 reviewsReady to Try Thecompanystore?
Save on your first purchase with 7 verified coupon codes.
View CouponsLooking for Something Different?
Compare Thecompanystore against 104 similar lifestyle & perks options.
View Alternatives